(FAQ)

❓ Frequently Asked Questions (FAQ)

🛍️ Orders & Customization

Can I customize my mug?
Yes! Most of our mugs can be personalized with names, dates, or custom text. Just enter your details before adding to cart.

Can I see a preview before ordering?
In most cases, the product page shows a live preview. If not, what you type will be printed exactly as entered—so double-check spelling.

Can I change my order after placing it?
We process orders quickly, so changes are only possible within 2–4 hours after purchase. Contact us immediately if needed.

🚚 Shipping & Delivery

How long does shipping take?

• Processing time: 2–5 business days
• Shipping time: 5–10 business days (Europe & US)

Do you ship internationally?
Yes, we ship worldwide.

Will I receive tracking?
Yes, once your order ships, you’ll receive a tracking number via email.

🎁 Returns & Refunds

Can I return a customized mug?
Since items are made-to-order, we don’t accept returns unless the product is damaged or incorrect.

What if my mug arrives damaged?
Contact us within 48 hours with a photo, and we’ll send a replacement or refund.

☕ Product Quality

Are the mugs dishwasher & microwave safe?
Yes! Our mugs are made for daily use and are both dishwasher and microwave safe.

What material are the mugs made of?
High-quality ceramic with durable print that won’t fade easily.

💳 Payments & Security

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.

Is my payment information safe?
Yes—your transactions are encrypted and secure.

📩 Contact

How can I reach you?
Email us at: support@mugworks.com
We usually reply within 24 hours.